Returns Policy

This policy covers products bought through the Overture Clinic shop. It does not cover treatments carried out in the clinic, or gift cards.

Cooling-off period

If a product arrived damaged or you ordered the wrong item, you have 5 days from delivery to return it.

Condition of the product

Please check your order before using it. Because our products are hygiene items, once a product has been opened or used it can no longer be resold and cannot be returned. To return a product, it must be unused, unopened, undamaged, and sent back with all original accessories in its original packaging.

Sending it back

We recommend sending returns by tracked mail, as the parcel remains your responsibility until it reaches us. Return shipping costs are payable by the customer and cannot be charged to Overture Clinic. If you would like to exchange a product for a different one, the cost of shipping the replacement is also payable by the customer. We do not refund a product that has been deliberately damaged.

How to start a return

Email info@overtureclinic.nl with your order details and the reason for the return, and we will confirm the next steps.